Book a Free Call

Cancellation and Refund Policy

Last updated: 25 September 2026

This policy covers bookings and payments for coaching with JFDI Coaching (ABN 34 445 644 589). Paid clients also sign a Client Coaching Agreement before their first session. If this page and your agreement ever say different things, your agreement applies.

The free discovery call

The discovery call is free, so there is nothing to refund. If your time no longer suits, please reschedule or cancel through the link in your Calendly confirmation email, ideally with 24 hours' notice, so the spot can go to someone else.

Moving or cancelling a paid session

  • Please give at least 24 hours' notice to move or cancel a paid session, by email to tatyana@jfdicoaching.com.au. Sessions moved with enough notice are rebooked at no charge.
  • With less than 24 hours' notice, the session normally counts as used. As a gesture of goodwill, if you are rescheduling a session and continuing your program, you can make one late change per paid program without losing the session, provided you contact Tatyana before the session time.
  • If you do not show up and have not been in contact, the session counts as used.
  • If Tatyana needs to move a session, she will give you as much notice as she can and offer a new time. That never costs you a session.

Cancelling the entire program

  • If you cancel the entire program at least 48 hours before your first session, you receive a full refund.
  • If you cancel the entire program with less than 48 hours' notice, the first scheduled session counts as used and the remaining unused sessions are refunded proportionally.
  • The one goodwill late change is for rescheduling a session and continuing your program. It does not apply when you cancel the entire program.

Payment

Program fees are paid in full before your first session, unless a payment plan has been agreed with Tatyana in writing beforehand. The details sit in your Client Coaching Agreement.

Refunds

  • Before your first session: the rules under Cancelling the entire program, above, apply.
  • Once a program has started, sessions already delivered are not refundable.
  • If you end a program early once it has started, any genuinely unused sessions are refunded on a proportional basis (see Ending a program early, below).
  • If Tatyana cannot deliver sessions you have paid for, you receive a refund for the sessions not delivered.
  • Approved refunds are returned to your original payment method within 10 business days.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. Services must be delivered with due care and skill and do what was agreed; if they are not, you may be entitled to a remedy, and this policy does not take that away.

Ending a program early

This section applies once your program has started. Talk to Tatyana first: most timing problems are solved by rescheduling. If you still want to stop, sessions already delivered are not refunded, and any genuinely unused sessions are refunded on a proportional basis. A session that counted as used under the notice rules above is treated as delivered.

Questions

Email tatyana@jfdicoaching.com.au.